Failure to debit my account regardlefforts 9rts

I took up Fibre home WiFi with Telkom in August 2022 after I moved from Telkom's R849 package. They gave me a call to inform me they are internally transferring my account to Fibre Wifi, including banking account for debit purpose. Since then, Telkom has not debited my account. I only realised in December 2022 when I got a demand from Nugent Debt Collectors. I have to date used more than R200 to call Telkom to have them debit my account. I drove to Brooklyn Mall and Wonderpark Mall Telkom Outlets and they helped me not but gave me same numbers to call. The debt was R1200 in December, I paid this passed week on Monday and the debt was already R1715.46, which I paid in full. Because Nugent and Telkom seem the same, even communication amongst them is as terrible as Telkom's communications, I was not reconnected thereafter. After much effort to get Nugent and Telkom to reconnect, only then did Nugent tell me that same Monday Telkom took over the account. Called Telkom, an employee I spoke to told me I still owe more than R1000 further. Upon seeking explanation as to why from R1200 in December and R1715.46 in January, what triggered more than R2800 within same month. She couldn't explain, I asked for escalation and she refused demanding that I pay the excess without understanding why.

Telkom is a terrible Service Provider. I experienced more drop calls since dealing with this case than any other provider in 10yrs, but they can't call you back. Just to debit my account which they failed to until the cut my line, I have spent well over R900 of fuel and phone calls. They cut my line, I have no one senior at Telkom to engage with because Telkom doesn't have escalation systems in place, no call back when they lines drop, some terrible employees who fail logic and are so arrogant that they can't listen to make sense. Telkom.prided themselves of paying their former CEO multimillion by the Board in packages for a system that is failing to stand and win for its customers. The Bible network is so good but the admin services are a nightmare. Telkom is bad! As bad as Eskom ...