Failure to communicate and incompetence

I made an application for Telkom future hood product, I want call back till I called after 10 days provided them with my ticket number :***, this was on 11/02/2016 spoke to a guy who a divided they would call me back the following day with a refrench that never happened and I waited then today 15/02/2016 I get an email saying they tried to get a hold of me and couldn't so I must now reapply, which is a lie as I had provided them with 2 numbers and none them have tried to call me. Why am I the only one who is bothered and I call telkom alone they make no attempt to reach me and then say they tried to call me. I have called the 10213 multiple times and each time I select LTE and it puts me through to ADSL who of course can't help me and can never put me through to sales and I am left frustrated all the time, cause I am wasting my airtime trying to call you guys but nothing. When I say I would like to speak to a supervisor they never available.