Failure to cancel services

Telkom, I'm trying this channel, as I'm having no luck with your own.

On 23 September 2020, I gave notice to cancel all of my services (fixed line and ADSL line), via your website. I stepped through a lengthy process, which included uploading supporting documents. The process then concluded - with a message to say that someone would get in touch with me. As far as I was lead to believe by Telkom's website I had given notice to cancel at that point.

I did not receive any further communication from Telkom, until I was invoiced again at the next billing date. At some point after this, I sent a follow-up message - again via your website - noting that I had given notice of cancellation in September, and asking for the problem to be rectified. Again, I did not hear anything back. Since then, I have continued to receive invoices for the services that I requested be cancelled.

After receiving another invoice last month, I contacted Telkom accounts via your instant messaging service, and was told by the agent that I spoke to that no cancellation notice had been logged on your side. However, as far as I am concerned, if your website allowed me to step through a cancellation process, which appeared to complete successfully, then I have given notice. Whatever failure may have happened on your side is no fault of mine.

Finally, on Sunday (7 March), I tried logging a billing dispute via your website. Again, I was presented with a message that indicated that the dispute had been logged, but again I did not hear anything back... until another invoice was sent through this morning.

I believe that I still owe Telkom for the subscription fees for the notice period - one month from 23 September 2020 - and I would like to settle this. Please could you: Calculate the amount for the notice period and send this to me, for payment. Cancel the billing for all of my services - as at the end of the notice period.

My account number is ***