Failure to cancel service for 7 months after request

<p>On 29 November 2016, I submitted a request to cancel my ADSL service and SoftCap 40GB service (on Account no ********** 70001 ). A few days later I received a phone call from Telkom to acknowledge receipt of the request, and to check that I wanted to cancel BOTH the ADSL service and the SoftCap service (TIN ********** ), which I confirmed. However, only the ADSL service was actually cancelled, and I continued being billed for the SoftCap service every month. I called Telkom Customer Care on three separate occasions to point out this error, and each time I was assured that the SoftCap service would be cancelled, and I would be credited for the amounts I had been charged since the orignal cancellation request. This has still not happened. What do I need to do to get this actioned?</p>