FAILURE TO CANCEL MY ACCOUNT

Telkom has failed to assist me with closing my home telephone account since 18 January 2018 the line being ********** 712 : Acc No: ********** 44. Telkom continues to deduct R217.00 from my personal account every month. More than 15 emails have been sent to ********** but nothing has been fruitful. l have called telkom fixed line cancellations, online assistance department and the billing division, all agents i spoke to failed to instruct me on how to cancel the line whilst i was holding and having logged on the telkom website myself. l concluded that telkom has resorted to employing untrained ******** staff who are meant to give us terrible service and frustrate us. l am still taking the matter further in trying to assist myself. These are truthful facts and l have evidence to prove Telkom's poor service. ********** 342.