DL
Denise L
1 reviews | Active since Mar 2017
04 Apr 2018, 11:37
Failure to cancel Month to month contract!!
I have a Month to Month data contract 50GB day/night with Telkom. I have cancelled this 4 times over the last 12 months, through the cancellation form, the fax number provided, the call centre and NOTHING! At least I kept all the email and fax proof. They still just keep taking the money of my account every month. I now had to instruct my bank to block the debit order and have to resort to legal action or something to get this sorted. Frustrating that the basics of the contract details can't even be followed by such a big institution. I really don't recommend Telkom at all!
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Replies (2)DL
Denise L's updateReviewer Update
23 Apr 2018, 16:28Thank you for the feedback, waiting patiently for a resolution.
DL
Denise L's update23 Apr 2018, 16:28
Reviewer Update
Thank you for the feedback, waiting patiently for a resolution.
DL
Denise L's updateReviewer Update
01 Jun 2018, 08:38How absolutely disappointing. Even after being contacted by Telkom to fix this problem. They took off double the amount from by bank account last month and a one month subscription this month. It's now been over R10000 that's come out of my income for a month to month contract that they don't seem to cancel. What does one have to do nowadays?!!! I definitely DO NOT recommend Telkom to anyone because they don't keep to their side of the TERMS AND CONDITIONS.
DL
Denise L's update01 Jun 2018, 08:38
Reviewer Update
How absolutely disappointing. Even after being contacted by Telkom to fix this problem. They took off double the amount from by bank account last month and a one month subscription this month. It's now been over R10000 that's come out of my income for a month to month contract that they don't seem to cancel. What does one have to do nowadays?!!! I definitely DO NOT recommend Telkom to anyone because they don't keep to their side of the TERMS AND CONDITIONS.