Failure to Cancel landline after almost 3 months of asking

I app**** to have my landline cancelled on the 16th November 2017 by submitting my cancellation form along with a copy of my ID. On that day I dealt with a lady by the name of Amanda Jaca. The cancellation request was sent to **********

I followed up with another mail on the 9th January 2018 which was never responded to.

I then followed up for a third time on the 24th January 2018 with someone by the name of Teven Maxwel who was supposed to escalate my problem to the cancellations department. Nothing was done.

I then followed up for a fourth time on the 26th January 2018 with someone with an email address ********** who was supposed to escalate my problem to the cancellations department. Nothing was done.

Telkom continues to bill me for a service that I do not use and have tried to cancel on numerous occasions.

I would not recommend taking up any of their products due to the poor service that they offer.