Failure to cancel Landline

I submitted a cancellation request on the 27th of September to have my landline cancelled on the 31st of October (due to me moving out).

This meets the 30 day notice requirement. I even received confirmation that my request was sent to the retention's department.

Most recently I received an invoice for the month of November. On calling Telkom they confirmed that the line is still active, and I will be liable for the payment of November.

I will be contacting my bank to block any further deductions from Telkom as I refuse to pay for a service that I am not using, especially where all the cancellation conditions were met.

Avoid Telkom as far as possible, they will ***** from you!