Failure to cancel fixed line

I have enquired on twitter (@telkomZa) about cancelling my fixed line and was advised to send an email to [Email Removed] on 23/12/2015 and have not receives any feedback as of yet. 3 months later I am still paying! I enquired again on twitter and was given a link to a form with an email adress. I have emailed the form on 03/03/2016 and received acknowledgement of my request and was advises I will be contacted wirhin 48 hours. After numerous requests on Twitter to how far along my cancellation request is I still have not receives any feedback and decidede to stop my Telkom debit order. I believe that I have been treated unfairly and that compensation is in order since I have been trying to close my account for 3 months already and have been paying for a service that I did not use. This is completely unacceptable!