Failure to cancel contract after several attempts

I wanted to cancel a dormant contract 3 months ago. Phoned the call center and the lady I spoke to said I can cancel a month before my contract expires and that I have to go into a store and do the necessary paperwork. I went to a store and cancelled on 13 Aug 2015. They said that it will be cancelled by the end of Aug 2015. I explained that I have poor reception. <br> <br> In September I realized that the contract was still not cancelled. I then phoned again and they told me they could not reach me and that the case was closed and they have to re open the case. Since then I have been phoning every week and I keep on getting the same response. I have asked to speak to a supervisor and one of the operators just put the phone down in my ear.<br> <br> Eventually on Friday, 30 October 2015 after trying several times to get the contract cancelled, I spoke to a supervisor and he promised to have the contract cancelled. I told him I will follow up again this week. Today again the contract is still not cancelled. They keep on telling me that they will send a follow up email, but it's clear that the Telkom mobile staff are ***********. I have been sponsoring them for several months now. <br> <br>