FAILURE TO CANCEL CONTRACT AFTER CONFIRMATION OF CANCELLATION RECEIVED

Despite various requests and a confirmation telephone call received from Telkom to say that the cancellation of a contract (month-to-month) had been processessed and the final cancellation date was 4 March 2024, they have still not cancelled the contract and now sent me a further invoice for payment. When I go on to the online portal, my cancellation request has "disappeared" - thank goodness I took a screenshot of it and I have their email acknowledging receipt of the cancellation request. All emails, phone calls, etc. go unanswered and they just continue to bill!!!!!! This is completely unacceptable and Telkom is *****ing from their customers by failing to cancel contracts that are eligible for cancellation. In my employment industry, we deal with these on a daily basis and, even reporting the matters to ICASA does not produce results! What are we supposed to do? TELKOM, I EXCEPT AN ANSWER URGENTLY AND CONFIRMATION THAT THE CONTRACT HAS INDEED BEEN CANCELLED!!!!!!