failure to cancel contract

With the response from this reference no. SM208020.<br> I was surely promised by Busi from telkom media team that my account was closed on the 05/03 / 2016. <br> I'm surprised when I still get messages from bank that .on the 16 /03/2016 telkom debited R1810.10. TELK***.Maybe you could understand better with this numbers. <br> But the account is closed. closed but still taking the money<br> <br> . I've received sms that they are busy with case number ***0, I didn't understand. Because case no 1 ther's no report about it. but they are busy with the second one. No 1 = ***6 No 2 =***0 No 3 = ***5 . <br> <br> Please pay back the money.