Failure to cancel and unauthorised drainage of funds from my account.

It seems to me that Telkom fails to cancel deliberately in order to keep debiting my account for a service that is suspended without notice.

Telkom suspended my mobile data service without notice last year (2023) and my attempts to reactivate it failed. So, I got a new service provider.

I then went to a Telkom shop at the Lakeside Mall twice to cancel services, last year still and early this year but got told that I must submit Rica documents, as if I am applying for a service. Well, I didn’t submit the documents, but they couldn’t cancel either and continued to debit my account yet, the service is not in use due to their own actions and for unknown reasons to me. I find this very unprofessional and ********* in that: - On my monthly account statement, Telkom have contact details for all various things except for cancellation. - On their website, you can do anything else but cancel a personal mobile service. - They easily and continuously send me marketing emails for products but couldn’t send a decent email or SMS to notify me that my services are suspended and why. - When I called today (17/5/2024) I was again told that system is down and the agent will call me later. I just couldn't wait anymore as I write this review before another debit order goes through against my bank account to cost me penalties for debit order rejection.

I ask politely (but angry inside) that Telkom please cancel this contract as no service is provided and I don't want to have anything to do with this typically poor managed public entity.

Account Number: ***