Failure to cancel after numerous requests on different platforms

<p>More than a month has passed since I've submitted all documents for my cancellation, as instructed by one of your Telkom Chat agents, of all services provided by Telkom. I only received an automated response but no feedback regarding the date of termination of services. After around two weeks I corresponded with a Telkom Chat agent to inquire about the status of the cancellation, as per the agent there was no request for cancellation lodged, and I was advised to call retentions. I called retentions only to be told that they are still attending to the matter and they will respond to me in the cancellation notice period (a month). I informed her that I needed confirmation that the documents provided is sufficient and she said it is. The notice period has now passed and I've received no feedback, the lines are still active. </p>