Failure to cancel ADSL service after 2 month

Cancellation of ADSL service and moving the ADSL Line in to the holding pool

On Monday 30/10/2017 at 20:12 I emailed the Telkom Cancellation Documents to Residential Fixed Retentions - **********

On the 18-11-2017 I contacted the call centre only to find out that the e-mailed documentation was not allocated to my Account/ Telephone no. I the re-emailed to entire set of documents including the account holders ID to the Call centre agent at her e-mail account namely **********

On the morning of the 19-12-2017 the account holder tried to resolve the matter by phoning 10212 but after having spoken to 3 different call agents for a total of 45 minutes she run out of time and asked me her husband to please contact Telkom. In the afternoon of 19-12-2017 I once again contacted the call centre to find out what the progress was on this cancellation request. Only to find out that the e-mailed documentation was not allocated to my Account/ Telephone no. I then re-emailed to entire set of documents including the account holders ID to the Call centre agent at her e-mail account namely ********** The call agent assured me that she would ensure that this cancellation request would be alleviated to supervisory level.

Today the 27-12-2017 neither I or the account holder has been contacted by Telkom. Is it really that difficult to cancel ones ADSL service and have the ADSL line moved in to the holding pool?

I sincerely hope that his matter can still be resolved in 2017

Kind regards

UNHAPPY Telkom costumer