Failure to cancel ADSL line timeously

<p>I wanted to discontinue my Telkom ADSL line and followed due procedure to get this done by completing a form, sending it to them and following up with them post the stipulated notice period. Two months later, my ASDL line has not been discontinued and I received a statement that I owed two month's subscription when I thought that the line had been cancelled. It seems to me that it's easy to get Telkom to get a line into your house but discontinuing it is far more onerous than installing it. The people at the call center are not helpful either. This is highly annoying because I'm paying for a service I no longer require.</p>