Failure to Cancel Account & Ignoring All Communication

I am extremely frustrated with Telkom. I cancelled my Telkom account in June 2025 after moving, and I returned/ stopped using the Wi-Fi router. I phoned and emailed Telkom to cancel the service properly.

Now in November 2025, I receive a statement showing that Telkom never cancelled my account. They are now billing me R3,537.68 (Account No: ***. This amount includes a “Balance brought forward” of R3,484.41, even though I have not had any connection or usage since June.

How does Telkom’s system not pick up that the line has had ZERO activity for months?

I have phoned Telkom multiple times and I am constantly sent from pillar to post. No one helps. My emails have been completely ignored. I even asked them to pull the June call recording where I cancelled — only to be told they “can’t access the recordings.” Then why record the calls in the first place?

I followed the correct cancellation process. I did my part. Telkom did not. Now they expect me to pay for months of a service I did not use and had cancelled long ago.

This is unacceptable, unprofessional, and shows a complete lack of accountability from Telkom.