Failure to cancel account despite repeated attempts at contact. Ignored on HelloPeter.

<p>I placed a cancellation request for my landline on January 3, and submitted all necessary documents. Was told someone would call me by a ridiculously long 21 business days. I contacted the call centre about a week before February 3, when my contract should have been terminated, to be told I had to wait for someone to call me as it was still within 21 days. No-one called me. The consultant nonetheless told me to email her with the cancellation request. She also mentioned that any associated DSL products with another service provider should be cancelled. This was cancelled on the day. On February 6, I emailed the consultant to ask what the feedback was, cc'dthe cancel centre email address, but my email was simply ignored.</p> <p>How hard is to cancel a Telkom line? I no longer reside at that property. This month, I received a bill indicating "charges for February", i.e. the full February amount, NOT pro-rata'd given that my account should have been cancelled on February 3.</p> <p>Busi responded to me via my initial HelloPeter complaint asking for my ID number and the affected contact number on February 13, to which I promptly responded. The reference number given to me was AI ********** . I commented FOUR days ago saying I have still not received feedback. </p> <p>It seems Busi responds just so Telkom can be recognised as a business "that responds" without so much as making sure that the request has been attended to. How disgusting and ***********.</p>