Failure to cancel account despite repeated attempts at contact

<p>I placed a cancellation request for my landline on January 3, and submitted all necessary documents. Was told someone would call me by a ridiculously long 21 business days. I contacted the call centre about a week before February 3, when my contract should have been terminated, to be told I had to wait for someone to call me as it was still within 21 days. No-one called me. The consultant nonetheless told me to email her ********** with the cancellation request. She also mentioned that any associated DSL products with another service provider should be cancelled. This was cancelled on the day. On February 6, I emailed the consultant to ask what the feedback was, ********** was also copied in, but my email was simply ignored. </p> <p>How hard is to cancel a Telkom line? I no longer reside at that property. Yesterday, I received a bill indicating "charges for February", i.e. the full February amount, NOT pro-rata'd given that my account should have been cancelled on February 3. </p> <p>What a bunch of idiotic theives you are.</p> <p> </p>