Failure to cancel Account case: ***5

I took out an LTE uncapped package in return that my 10gig go big contract is canceled without any penalties. This was also confirmed with the agent telephonically that my 10gig contract WILL BE CANCELLED when my uncapped contract takes effect. <br> <br> This took effect in July and I am still waiting for the line to be cancelled.<br> <br> I logged a case number ***5 and now I got an SMS that this case has been CLOSED but nothing has been cancelled or resolved.<br> <br> I am a loyal customer to Telkom Mobile and this is the treatment I get? This was first raised in August and NOTHING.<br> <br> Seriously considering cancelling my contract when up for renewal in the future.