FAILURE to cancel account 3 months later

In May 2015, we settled our Telkom account in the Claremont Telkom branch, and cancelled the account. To our surprise in July we received an bill for a service we were no longer using. With this in mind, on 21 July 2015 we again lodged another account cancellation and complaint, however, we have not received feedback. <br> <br> Last week, we again received sms's that our service had been suspended, because of an otustanding payment. What exactly had been suspended is unclear, because we cancelled this service and are no longer using it. In addition, they sent us another inflated bill this month.<br> <br> Their bandwidth records will show that this service has not been used in three months, because as far as we are concerned the account was cancelled.<br> <br> Despite our request to have the account cancelled immediately, as well as the complaint lodged regarding this bill, as we can not pay for a service we cancelled and did not use, Telkom continues to ignore us and continues billing us every month.