Failure to cancel.

The cancellation of an account when it has failed to work for two months, is a perfectly acceptable practice.

I cancelled my account with Telkom in December 2017, on their website, and it is yet to be cancelled. A year later and I am still being invoiced for a service that failed to work for two months before I cancelled. I now have a bill over R2,000.00 for an account that should have been cancelled 12 months ago. I have called numerous times, failed to get through to anyone, and am now tired of receiving a bill every month for an account at a premises that I haven't resided at for a year. I refuse to pay for a service I cancelled and didn't receive.