Failure to assist with my deal

<p>I visited the telkom store to take out a new contract in July deal of the month which offered a router, 5GB of Telkom data, and 500MB of all-network data for R99 per month.</p> <p> </p> <p>I enquired if i could renew my existing smart internet package and i was advised they would enquire if they would be a charge as i did not recive any device with this package.</p> <p> </p> <p>No one from the chatsworth branch came back to me and when i enquired again in august. they apologied and told me that the would sort everything out, which was yet to be done till today</p> <p> </p> <p>I then took out another contract in the City view branch and they offered to early upgrade my contract for the new contact i was taking and i refused as i expected the chatsworth branch to resolve.</p> <p> </p> <p>Please can you resolve this matter or else telkom will not be my preferred provider when these contracts do come up for renewal early next year.</p>