Failure to apply my instructions accordingly

I called Telkom on the 2nd April (***) to log a service request to have ADSL installed. I was told that the service installation should take up to a month. I waited for the service installation/confirmation and then decided to contact Telkom again to inquire further. I called on 30 April and spoke to a lady who accessed my account and told me that the service was not booked and that she would book it and it would still take another month. It was unfortunate that our call (after 35 minutes of holding for a consultant) was terminated due to network where I was driving. I was expecting that someone at Telkom would contact me to address the matter and restore customer confidence, however to date, no one has called to acknowledge my attempts at buying their products or services. Let alone confirmation of understanding my second service request call and a confirmation on how long further it will take before my service is installed.