Failure to adhere to contract agreement

It has been over 6months since I took up my contract with Telkom and my contract has still not been actioned as per the signed contract agreement. And now, Telkom has listed me on the ITC with an overdue account.<br> <br> 1. I signed up for a debit order contract and supp**** my account details (original contract doc available) and signed to be debited however Telkom did not action it. <br> 2. Once contacted regarding the \overdue account"I agreed to have my account debited for the balance over the remainder of the term of the contract however Telkom still did not action (email comms available)<br> 3. Telkom handed the case over to \""debt collectors\"" who have contacted my family regarding my account. Why would they not just contact me ? They have my number and I have even supp**** my bank acc details to settle the so called \""overdue\"" account? <br> 4. I am basically asking Telkom over and over again to settle the balance over the remaining term of the contract and they are not doing it? But yet they are reporting my account has overdue? <br> <br> Person who did not correctly set up my debit order contract - Gwen Hlatsng (Consultant)<br> Settlement agreed with - Paterose Bennett (Credit Management)"""