Failure to address a query

<p>Ref: ********** 9, Today marks a week since i logged a query with Telkom and they have responded with excuses instead of coming up with a solution to the problem. Telkom is failing to service customers properly and their staff have no clue what customer service and satisfaction is all about.</p> <p>I logged a query about a wifi hotspot that has been inactive for the past three months and instead fixing the problem or acknowledge the problem their staff were quick o respond with irrelevant information which doesn't help to solve the problem.</p> <p>It is now clear to me that i made a big mistake by making them a network of choice, their after sales support is poor.</p>