Failure re-activate an existing line

HI,<br> <br> I stay in New Germany, Pinetown, I app**** for a new line at the beginning of July and the first response I got from Telkom was that they will be sort it out on the 27th of July, since then I have had so many never heard before reasons why they couldn't install my line and the house already had a line from the previous owner, they just had to re connect and activate it.<br> <br> The funniest reason for their failure that actually made me cancel this application was that today the 21th of August is that, on Wednesday the 19th of August, their technician asked my **** to show him where the PABX box is cause he didn't know and he had to leave without installing my line cause the **** couldn't show him ,, I don't even know where it is myself and he logged a reason that he did not have the keys to open that box and he called me today and asked if I have located the PABX box so that he can come cause no one from Telkom knows where it is and mind you I am leaving in a complex called Sanderstead and my neighbours do have a line.<br> <br> This made me realize that, that's why Telkom is retrenching because the same people on the ground don't take their work serous