failure on service delivery. no telephone manners

Does one honestly have to throw a tantrum on social networks in order for them to get proper client service? I went to the Menlyn branch 2 weeks back for a laptop and was informed by the consultant that it will be delivered within 7 days because they were out of stock and i was okay with that.. But guess what?!?!it's been two weeks now of waiting!!! N when i called in to query about my order i was rudely told by whoever answered that they do not follow up on orders and that i cannot cancel my order/signed agreement until i get a call from them telling me that my order is ready..i mean what kind of nonsense is that?!?!?it was my first time doing business with Telkom and i must say this is horrid! Your consultants need to be taught thing or two about customer service and telephone manners!it's insane how one fails to provide a simple solution to a small query!?