1 reviews | Active since Aug 2009
Failure on failure ..
<p>I thought it was still ok to use Telkom Prepaid as there is relatively little that the useless Telkom employees and systems can do to frustrate and annoy me .. I was wrong.</p> <p> </p> <p>I spent 90 minutes in the Telkom store in Cape Gate last Friday to pick up a couple of new Prepaid Data SIM's. Everything in the store goes at an absolutely glacial pace - apparently the fault of the systems, but it seems to suit the staff just fine.</p> <p> </p> <p>I eventually got the SIM cards ... and now today, as I have to send these away for their intended purpose I find that the SIM cards are invalid. I called the call centre, and was told that the SIM cards were not activated and that I need to go back to the store. I tried to call the store on the number provided - but of course they won't answer.</p> <p> </p> <p>It's not worth the 40 minute drive for me to go back to the store, nor the aggravation for having to deal with them. How Telkom are still in business with their deplorable service levels is beyond me.</p>
Hi cronjevh,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi cronjevh,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
