Failure of TELKOM to Close my Account after their very poor service delivery

I have closed my Telkom Account with all the necessary paperwork and documentation at the Telkom Office in Middelburg Mall after about Two months of very poor service delivery. Since beginning of November 2017 I've logged about nine outstanding calls on "Mytelkom" and visited their office twice in the mall. For example "No Service" Ref: ********** 2 Logged 06-11-17 07:46 is still "In Progress" since 06-11*17 07:46 on "MyTelkom" along with a few other fault logged!! The receipt of "Service cancellation" was emailed to Zandile Motau at the Telkom Office in the Mall on the 11th of December 2017. Zandile Motau explained to me that I do not need to pay my bill for November as I didn't have service from Telkom and that I could keep my email account as asked for on the cancellation form. Our whole neighborhood was without phone service for two weeks in the beginning of November 2017 and thereafter my so-called 10mb line was very slow sometimes doing only 0.5 to 2mb as logged in various "faults logged." I have now received a statement that says I have a due amount of R1,610.44 for December and January and I am not going to pay it as I've changed to a far more professional and efficient internet provider since 11th December last year and haven't touched the poor Telkom ******* phone line and Internet!! I however, am still using my email account from Telkom as I asked for and will pay for that service. I have proof of some of the calls logged and the "cancellation of Service" documents. My details are as follows" My ADSL number was ********** Account no: ********** 98 Contact no: ********** It was a sad day for me to close my account with Telkom after about thirty years of good service but like other services in our country, service delivery at Telkom went down the drain! Thank You JC van der Walt