Failure of Telkom to cancel Telkom account

WE moved from our house with a telkom landline and fibre on the 15th December 2017. We not only moved house but alos towns, we went from Centurion to Ballito. We cancelled our Telkom account and the house was empty from the 15th of December. We received a invoice from Telkom again end of December 2017, again end of January 2018. We went in to the Telkom storie in Balitto Junction mall and cancelled the account again, We received a invoice from Telkom end of February 2018. WE received numerous phone calls from Telkom regarding our "arears" account. We explained the whole long cancellation story everytime we get the call and everytime the person would sort it out for us.

We sent in an e-mail cancellation again somewhere around June 2018. We got a read receipt from a person which I immediately e-mailed back and begged to please cancel this account. I got no reply back from him. We received calls again regarding our "arears" account, by October 2018 I we sent another e-mail for someone at Telkom to please cancel our account. NO REPLY. By November we started getting calls from a debt collector for Telkom , they tell us we now need to "urgently" pay our "arears" account . We try to no avail to explain the terribly predicament we have with Telkom, the staff do not understand, according to them we are in arears and we have to pay them quickly.

We go back to the shop in Ballito Junction, we are "helped" by a man there who will apparently "sort it out" for us. This was early January 2019, we have now lived in Ballito for a full year and almost a month.

I keep getting calls from the debt collector, according to them we must pay an amount of over R3000. I get called often. I was called on thursday, friday, today 3 times and the saga continues.

What is a person to do? How do you cancel an account with Telkom? Did we now sign up for life? How is it even possible to have such *********** people working for you that a simple cancellation can not be processed, even if the form is fetched by us from the store, filled in by us, one was handed in at the store, one was emailed to the staff at Telkom head office and one was e-mail to the person at the Ballito Junction Telkom store who was personally going to "sort it out" - Still today we've been "handed over" and we still are harassed by Telkom's debt collector.

What !! Should!! we do!! to get this cancelled and gone?! This is GROSS INCOMPETENCE - such horrible terrible bad service......I did all I could from my side and still they don't cancel the account and now they hand me over for debt collection.

REALLY foul disgusting service? We have not even lived there for more than a year!

SHAME on Telkom and how desperately ashamed the people who work there should be! DO YOUR JOBS