Failure of Telkom so-called "customer service"

I have been a Telkom customer for many years and have even promoted the service to many others. It now grieves me to report that I had a very negative experience today with one of the customer services representatives on the phone after calling 180. Around 5:30pm today, March 2nd, I spoke with Aphiwe. She was curt, and unwilling to listen to a simple question I had about which bandwidth Telkom LTE was using. I tried to explain that I needed to know the bandwidth in order to get the proper signal booster due to poor reception in my location. She was rather rude and unwilling to even listen to my question. She kept interrupting me to demand a name and ID number before even answering a simple question. It had nothing to do with my account. It was a simple general question about the Telkom LTE service. She could have said, "I don't know" or alternately, "Let me contact our tech department, and I'll come back to you" or "Call such and such number to find that information." However, she did none of that. While I was trying to explain she rudely hung up on me. It leads me to believe that either she just has a very bad attitude in general, or maybe she was very poorly trained in proper customer service. If Telkom truly wants clients to continue being clients, then they urgently need to sort out their customer service standards. As of now, I would not recommend Telkom to anyone and would more likely warn people to avoid them altogether!!!