Failure of Telkom

After being with Telkom for a three year period, I have never been this disappointed with the internet service that I have received. I had an Unlimited LTE, 20Mbsp contract. I have logged numerous complains with the company in an attempt to find a solution. But was never addressed hence I started looking an alternative. In early January 2025, I have finally managed to cancel my contract. The cancellation was successful and received a reference number only. In the month of late February 2025, I received a notice from Nu debt management with an amount that I do owe Telkom.

I was surprised as the invoice for 1 Feb 2025 showed that I don't owe Telkom but now I had debt of R979.93. I have send to Nu debt management the invoice received from Telkom with a R0.00 which also said it was the final invoice.

No contact was made from Telkom to inform me of anything and I am super disappointed in how I am treated as a customer and feel violated of my rights as a consumer.

I made contact with Telkom and was advised otherwise of the new payments and was told to just pay the money as they will continue debit and the amount own will increase. No assistance or accountability from Telkom as they were in fault to not inform me during the cancellation of these payments.

A one star review is too much for me after all of the trauma that I had and is still enduring from Telkom.

Poor Service and *********** agents.