Failure of e-mail accounts delivery

My December telephone (landline) account did not arrive over e-mail, and is now 3 weeks overdue. I have paid 'average' over the Internet for December telephone/line usage last week, but am struggling to connect with Telkom to report the problem. The 10210 accounts enquiries tel. line is impossible to get through on - the delays are ridiculously long & I finally gave up trying. Trying to locate an e-mail address on their web-site, to send a note about the problem, is just as fraught - no idea how to progress anything in there because the information asked for, to log in, isn't specified when one provides account details.<br> <br> Ulitmately, I have no choice BUT to go to their Rosebank branch and try and sort this out personally. I am hugely frustrated at the difficulties sorting out such a small issue, not to mention the time it's swallowed.