Failure in service delivery

<p>On 19 May I visited the Telkom store @ Mall of Africa to add the Entertainment Bolt on to my account. They had some technical issues and said they will get back to me, this never happened. On 29 May I called Telkom to add the Entertainment Bolt On and received ref# ********** 30A. On 7 June I lodged a complaint with Telkom via the website, nobody contacted me.<br />How difficult is it to add this feature to my account?</p>