FAILTY/GLITCHY TELKOM APP

Good day.

I write this review in utter disappointment.

I recently accured a Telkom sim card, and I choose a uncapped package with them.

Today, the 8th of Desember 2024, I tried paying my account so that it is finalised. From the momemt I started using the Telkom Mobile app, I saw that that app was not very stable.

I tried logging into my account so that I can pay my account, but I cannot seem to manage to get it. After numerous attempt to log in, I get a message telling this service is not available at the moment...?

I want to make this perfectly clear: Telkom needs to sort out this app. How must people pay their account when the app is not working as it should? And I checked my internet connection, it cannot be that.

You meant to tell me that when you want to pay your telkom account, you must go into a shop and pay your account, what if there is not a store nearby?

I hope this mess gets sorted out quickly - this is a very very big inconvenience.

Thank you.