Fails to respond to request to restore/repair line

We informed Telkom in ?18 Feb 2015 that we are migrating the adsl line to MWEB as there were too many interruptions with our internet services as my husband runs his bussiness using it a lot and for me doing international training. On the 19th Feb I contacted MWEB to provide us that service. So the normal line will still stay with Telkom (which MWEB uses to run their ADSL on) and that MWEB will take over the adsl line. However we had to wait until the contract expired 19 Mar 2015. My husband went to Telkom several times in Feb arranging this transition. All was set on Telkom's side as well on MWEBs side. Yesterday early morning hrs, 19th March 15, we found my line completely dead. My software which are depended on LIVE FEEDS was flashing RED. As we could not use the line my husband had to go to the Telkom store to try and find out. We got a ref nr but were told it takes 3 business days to start looking at the problem. So irrespective if you stand to lose lots of money you just have to wait on a problem they caused which might not even be a big problem to fix but you must stand in the queue. What frustrates me most is the hrs you sit on the telephone with no one answering it.