Failing us as Customers

After reporting faults on our Telkom lines in the beginning of January we have been messed around by extremely poor service, It is so bad that one of the Department Heads ask me to contact another Head of a Department. This gentlemen was amazed why his colleague did not call him directly. Although he had the logged fault details he apparently had no idea of the problem.

Is it poor training/ I do not care/ just totally *********** or any other reason why Telkom is so useless. An ex-Telkom person has told us what the problem is - damaged underground cables - Telkom still denied that this is the problem....till now - 6 weeks later.