failing to move my line into transfer pool

Just over a month ago I requested my line be transfered to the transfer pool so i could change my Isp.I was told i had to wait a month for it to be done,a month later and my internet is cancelled but my line has not been transfered into the transfer pool so now i am sitting with no internet and no one can give me answeres,i have phoned multiple times and sent multiple emails.all i get told is to request the transfer,i have already done it and waited the manditory period,this is bad service and i request an immediate solution as it is not me at fault,this is the main reason i am leaving telkom behind!poor delivery