NR
Nico R
1 reviews | Active since Apr 2019
11 Apr 2019, 19:47
Failing to install within 21 Business Days.
I am utterly disappointed in Telkom's service. I opened an account with Telkom in February of this year, ordered a 10MB Uncapped ADSL Line, paid the deposit on the 9th of March and was promised that it would be installed between 3-21 Business Days. It has been longer than that and still nothing. After numerous calls and emails, I have only been transferred from consultant to consultant with no help. I have been sent through each and every department, wasting over R200 in airtime calling for the past week and I have no definite answer. I have even been promised that a consultant will call me back IMMEDIATELY, but that was 3 days ago!
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Nico R's updateReviewer Update
12 Apr 2019, 13:34Finally after a week of constant calling, I get informed that my order has been cancelled! My deposit is reflecting but someone still cancelled my order without my authority! Disgraceful. Now I had to place another order and wait once more for them to come and install my line.
Thank you very much Nompumolelo for assisting me today! You are a star, the first person this entire week to actually put some effort into helping me!
NR
Nico R's update12 Apr 2019, 13:34
Reviewer Update
Finally after a week of constant calling, I get informed that my order has been cancelled! My deposit is reflecting but someone still cancelled my order without my authority! Disgraceful. Now I had to place another order and wait once more for them to come and install my line.
Thank you very much Nompumolelo for assisting me today! You are a star, the first person this entire week to actually put some effort into helping me!