FAILING TO INSTALL LINE

ON WEDNESDAY, 27 MAY 2015 I PHONED 10217. I SPOKE TO VUSIWE IN THE CALL CENTRE REQUESTING A LAND LINE TO BE INSTALLED AT OUR BUSINESS PREMISES IN CRYSTAL PARK, BENONI. MY REFERENCE I GOT WAS ***A. I GOT SMS' TO CONFIRM THAT I REQUESTED THE INSTALLATION AND I GOT A PHONE CALL TO ARRANGE FOR THE TECHNICIAN TO BE AT OUR PREMISES ON WEDNESDAY, 4 JUNE 2015. THE TECHNICIAN PITCHED UP AND SPENT THE DAY DOING WHAT??? HE TOLD US THE AFTERNOON HE WILL BE BACK THE NEXT DAY AND WE ARE STILL WAITING 2 WEEKS LATER. PHONING THE CALL CENTRE FROM A CELLPHONE IS COSTLY AND FRANKLY WAITING FOR 30 MINUTES TO BE HELPED IS NOT WORTH MY WHILE.<br> WHAT IS SCARY IS THAT MANAGEMENT OBVIOUSLY ARE NOT SERVICE DRIVEN AND DO NOT KNOW WHAT IS HAPPENING WITHIN THEIR PLACE OF WORK. IF THEY DID KNOW WHAT WAS HAPPENING AND UNDERSTOOD WHAT SERVICE ENTAILS THEY WOULD NOT HAVE SO MANY UNHAPPY CUSTOMERS. NO WONDER PEOPLE OF SA ARE LOOKING FOR OTHER MEANS AND WAYS TO DO BUSINESS AS TELKOM IS UNRELIABLE. MY QUESTION IS WHAT WILL IT TAKE FOR TELKOM TO CATCH A WAKE UP AND REALISE THAT CUSTOMER SERVICE IS CRUTIAL TO THEIR BUSINESS???<br> I WANT A LAND LINE TO BE INSTALLED, AS PROMISED I.O. FOR ME TO DO BUSINESS EFFECTIVELY