1 reviews | Active since May 2016

30 May 2016, 14:05

Failing to help with simple requests (deposit order ) , signal dropping , expensive !

<p>Hi , I don't usually make a fuss about things but I've been patiently going in and out to Telkom stores and asking them to help me fix my deposit order that is not going of monthly so I don't manually have to pay my mobile account . After the fourth time I went there it only seemed to work. This is not right. Customer service is not on par. </p> <p> </p> <p>My signal is also dropping alot (full to nothing) causing dropped calls and reconnecting my data , I tested my phone(s6) with another network's sim and this did not happen at all and for some reason my LTE capable cellphone doesn't pick up LTE from Telkom even though I enable it. </p> <p> </p> <p>I have put in a request to cancel my contract at the mall@reds branch , If you could please contact me I would be delighted so I can get this over and done with. </p> <p> </p> <p>Regards</p> <p>Rikusj***mail.com</p> <p>***</p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply30 May 2016, 14:34
Official

Good day rikus-jonck

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team