Failing to Deliver

So I contacted Telkom today just to hear my case which I needed to wait 72 working hours has been closed... and guess what? IT IS NOT EVEN RESOLVED! FFS Telkom, all I need is my SIM to be switched to contract from prepaid, and you can't even do that? The agent that helped me now has re-opened my case. You guys are not doing a good job on this. My so called contract is now paid for 2 weeks now, and I haven't had the chance to use my LTE even once. I didn't even get feedback on that my case has been closed. Like seriously, do you guys even care for people paying for your products/services? This is my third Complaint and yes, I'll keep complaining until this gets sorted out. I will also be requesting a refund on one month's worth of payment. Not happy at all.