1 reviews | Active since Sept 2014
Failing to cancel our contract and still billing m
I requested that my contract be cancelled on the 5th of March 2015 by sending an email to [Email Removed] after being advised by the call center. I followed up on the 13th of March as I did not have any response with this regard. Technicians also came out to our premises because of a faulty line during this time and I also told them that I will move the end of March and they must please ensure that my contract is cancelled. To this day I did not have any response or communication. <br> <br> I understand that there might be a penalty fee for cancelling the contract but we received a bill for April and May again. I am not willing to pay these accounts as we requested in advance that the contract should be stopped. <br> <br> Please help me cancel this contract as it does not help calling the call center...they just refer me to the email address and the email address does not respond. <br> <br> My land line was *** under Daniel van Wyk. <br> <br> Thank you.
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
