Failing to assist with International Roaming

I am extremely disappointed by how unnecessarily difficult Telkom has made what should be a simple request to activate international roaming on a prepaid number. I have made multiple attempts to resolve this through your Customer Care channels, with no satisfactory assistance. I subsequently located an email address and completed the required form on 17 August, yet I have still received no feedback or resolution. Reference numbers: ***8 & ***2. What is even more concerning is that the escalation channels provided by Telkom do not appear to be functional, as I have attempted to use them without receiving any response. This level of service is completely unacceptable. I should not have to repeatedly chase Telkom simply to have a basic service activated, nor should I have to search for alternative channels because the standard support channels are unable to assist. If this is the level of service Telkom intends to provide, I will seriously reconsider remaining with the network and will make arrangements to port my number to a provider that can offer a more reliable and responsive customer experience.