Failed Upgrade

On 06/06/2015 I went to Telkom The Glen to upgrade to smartplan100. All the paperwork was completed and signed. I got the device and did a simswop. The lady (Kedi) informed me that all the benefits will be available from 01/07/2015. On 01/07/2015 I dialled *188#. I only got two sms (1 for minutes available and 1 saying 180 MB). Where is my additional 1GB data and 10GB WIFi? When phoning 180 I found I was not upgraded. This is very frustrating as you expect a service and don't get it. Telkom has GREAT products but the service during and afterwards at Telkom stores are dissatisfying. Callcentres can also only help to a certain extent. Incidents like this costs time & money as one have to phone and nobody can really assist. Visiting the store only results in \Sorry