failed to deliver mobile phone gone 2 months now!

I have taken up a contract with Telkom for an Hauwei P8 for R349 a month using the online shop interface, this was done on the 29 July 2015. The R349 was debited the next day to which I was informed about as I knew I would receive my phone in 14 days as stated. To this day I have not received my phone, it has been over 2 months now. What kind of service is this?? i have been to the telkom mobile shop and was informed that they cannot assist me because they are an express store & that they wont be able to track it. Where is my phone and the R349 that was debited i need answers ASAP!! <br> There was not even any communication sent to say they have received the application or anything.<br> <br>