1 reviews | Active since Jan 2017
Failed to deliver and failed to cancel contract
<p>I app**** for a 24 month mobile router contract. On the application form I provided the required delivery address . However Twlkom end up delivering to another city in a different province. Call center and the staff at Mall of Africa completely useless is assisting to get the router delivered to me and then completely useless in getting the contract cancelled and having my money refunded.</p>
Hello SPM85
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Hello SPM85
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
No one from the so called "cancellation team" has contacted me.
I also tried the call center again and they agent asked me to forward my cancelation email request to him at ********** so he could personally follow up but nothing has come off it.
Telkom has pathetic customer service.
No one from the so called "cancellation team" has contacted me.
I also tried the call center again and they agent asked me to forward my cancelation email request to him at ********** so he could personally follow up but nothing has come off it.
Telkom has pathetic customer service.