Failed to capture migration after 1 month

Item: Telkom
Rating: 1
Author: Moabi N

I wish to migrate postpaid ********** 842 to prepaid. I sent email with migration form on 19th to ********** but got no feedback. I went to a Telkom shop to make sure they at least have receipt of the form but they couldn't help. I contacted the Telkom twitter account where I was advised to send the email to ********** as well..I resent the form to this new email account and ********** again on the 23rd October and 21st November.

On the 21st November the Telkom twitter account informed me that no cancellation was received. after repeatedly sending the forms around. I have done my part...action the cancellation from the 19th October not today...I DO NOT WANT TO PAY AN EXTRA MONTH...thats the whole reason I tried to time my cancellation with the end of my contract.

Helpful (0)

Replies (2)

Moabi N's updateReviewer Update

01 Dec 2017, 10:21

I have had no contact from Telkom...The MSISDN is still on contract not prepaid as requested... I cant view the so called reply from Telkom on HelloPeter as it says "Official private business reply" even though I'm logged in....

Moabi N's update01 Dec 2017, 10:21

Reviewer Update

Moabi N's updateReviewer Update

28 Dec 2017, 09:51

"please send your cancellation form/s and correspondence to e-mail ( ********** ) for further assistance " I sent to this email MULTIPLE times. PLEASE CHECK YOUR INBOX for the dates indacted. I CLEARLY indicated which email addresses I sent to in my original complaint. USELESS!!!!!!

Moabi N's update28 Dec 2017, 09:51

Reviewer Update