Failed to cancel their service

On 30/11/2015 I submitted the required paperwork plus ID to Telkom to cancel my landline & ADSL on 02/02/2016. The same day on 30/11/2015 a Telkom Service Agent called me to confirm the cancellation. I have now received a bill 27 Feb 2016 - 26 Mar 2016 and the Telkom \Chat\" facility advises me that the line is still operational. Many, many emails to [Email Removed] and there is just no response.<br> I can see a big problem ahead with Telkom due to their inability to action a simple form."